Welcome to The Pokies 114. These Rules & Terms of Use explain how our platform operates and what you must expect when you register, deposit, play and withdraw. We tested many aspects of the platform and our results show the procedures below are enforced consistently across accounts. By creating an account you accept these terms as legally binding.
The Pokies 114 operates under company registration number 3-102-841524, established in 2021 with an operational base described as 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. Our activities comply with the regulatory guidance referenced in our jurisdiction and, where applicable, the licensing authority noted in our platform materials. We strive to provide secure, fair and competitive gaming services.
These Rules apply to all users of The Pokies 114 platform accessed via desktop, mobile or other internet-enabled devices. They are binding between you (the player) and us (the operator). You must read these Rules in full prior to registering an account. If you do not agree with any part of these Rules you must stop using our services immediately.
We reserve the right to update or amend these Rules for operational, legal, regulatory, security or customer service reasons. Changes take effect once posted on the platform. We recommend you review this page regularly. Our testing shows that significant changes are always logged and communicated where required.
Only players who satisfy the following conditions may use The Pokies 114:
It is your responsibility to verify that gambling is legal in your current location. We may request proof of age or residency at any time and we reserve the right to suspend access pending verification.
When opening an account you must provide accurate and complete personal information including your full name, date of birth, email and telephone number. Our verification process is mandatory and follows Know Your Customer (KYC) standards. We tested the verification workflow and found the following processes to be standard:
Failure to provide requested documentation may result in account suspension, withholding of funds and refusal to process withdrawals until verification is complete. We may also make random checks to validate account activity.
Only one account is permitted per player. Creating duplicate or multiple accounts to exploit promotions or manipulate play is prohibited. We allow multiple accounts only with our express written consent. Our testing indicates duplicate account detection is automated and manual reviews are conducted when necessary.
To protect the fairness and integrity of our games, the following behaviours are strictly prohibited:
If we detect prohibited conduct we will withhold funds, void winnings, close accounts and where appropriate, refer matters to law enforcement. In our experience, prompt reporting from players helps us detect coordinated abuse faster.
Bonuses and promotions are issued subject to specific terms and conditions. Unless otherwise stated, generic rules that apply include:
Our tests show that well-defined promotional terms and live monitoring reduce disputes and abuse. If you are unsure whether a game is permitted with a bonus, contact customer support before wagering.
From time to time, games or systems may experience malfunctions. In the event of a malfunction we require you not to exploit the fault. If a malfunction causes disruption to gameplay or balances, we will investigate with our software partners and take remedial action at our discretion. This may include:
Decisions on malfunctions are made by our authorised personnel and are final. When we investigated historic incidents during our testing, resolution times varied depending on the issue and supplier cooperation.
Deposits are credited to your account after confirmation from your payment provider. We support a range of payment methods and impose deposit limits for security and anti-money laundering reasons. Typical deposit rules include:
| Payment Method | Typical Processing Time | Playthrough Multiplier (example) |
|---|---|---|
| PayID / Bank Transfer | Immediate to 24 hours | 1x for verification purposes (may vary) |
| Credit / Debit Card | Immediate | 3x playthrough before withdrawal (varies by promotion) |
| E-wallets / Virtual Wallets | Immediate | Varies |
| Cryptocurrency (where supported) | Depends on network confirmations | Varies |
Deposits may be subject to minimum and maximum values depending on the chosen payment method. We may request documentary evidence of the source of funds in line with anti-money laundering (AML) rules.
We aim to process withdrawal requests promptly, but processing times depend on verification status and the payment method used. Key withdrawal rules we enforce are:
We reserve the right to hold funds while we validate KYC documents or investigate suspicious activity. In the event of chargebacks or disputed payments we may deduct any legitimate costs before releasing funds.
If you breach any term of these Rules — or if we reasonably suspect fraud, collusion, money laundering, chargeback abuse or other illicit activity — we may immediately:
We may also pursue civil or criminal action where required. When we tested our dispute-handling processes, we observed that transparent evidence, accurate logs and timely responses reduce escalation and help legitimate customers resolve issues faster.
We are committed to responsible gambling. If you feel your gambling is becoming risky or harmful you should take action immediately. Options available include:
We encourage players to use these tools and to seek support from local gambling support organisations if required. Our internal monitoring also flags behavioural patterns that indicate harm and we will reach out where appropriate to offer help.
When you register you consent to our collection and processing of personal data for account administration, regulatory compliance, fraud prevention and marketing (where you have opted in). We implement reasonable security measures to protect your information. We will never share your data with third parties except as required for payment processing, KYC verification, regulatory compliance or as permitted under law.
Different game types may have distinct wagering rules and return-to-player (RTP) characteristics. Examples include:
We provide game rules within each game and in the help centre. Our testing shows that reading individual game rules reduces disputes about outcomes and bonus eligibility.
If you have a dispute with a decision we made, the following steps will help resolve the matter:
When we tested our complaints procedure, cases that included clear, time-stamped evidence were resolved faster. We keep records of complaint handling for audit purposes.
These Rules are governed by the law stated in our platform materials and reflect the legal requirements applicable to our operations. If a dispute proceeds to litigation, the jurisdiction and venue will be as described in our account documentation. We recommend you check your local laws before playing.
We use industry-standard encryption and monitoring tools to protect players and the platform. Suspicious transactions, unusual gameplay patterns or attempted fraud will trigger reviews. We may restrict or close accounts where security risks are identified.
Games on our platform are supplied by third-party software providers. Our in-house testing and independent audits confirm that game random number generation (RNG) and fairness mechanisms meet accepted industry standards. If you suspect a game is not operating fairly you should:
Any tax liabilities on winnings are your responsibility. We do not provide tax advice. You are responsible for reporting and paying any taxes due under the law of your jurisdiction.
We communicate with players via the email address and phone number provided at registration. Notices about material changes to these Rules or your account will be sent to the registered contact details. It is your responsibility to keep your information up to date.
Enforcement actions include warnings, wagering adjustments, voiding of bets, withholding of funds, temporary suspension and permanent account closure. Our tests indicate a high rate of successful automated detection for common breaches such as duplicate accounts and bot usage; more complex frauds require manual review.
| Situation | Typical Action |
|---|---|
| Duplicate account detected | Freeze both accounts, investigate KYC, likely closure of duplicate and forfeiture of bonus-related wins. |
| Unverified KYC after deposit | Withdrawals held until documents are provided and validated. |
| Game malfunction reported | Immediate investigation with supplier; corrective measures and reimbursement considered based on findings. |
| Bonus abuse suspected | Cancel bonus and related winnings, restrict promotional access, possible account closure. |
You must only use payment instruments that are legally yours. Using third-party cards or payment accounts without authorisation is prohibited. If we suspect payment fraud we will close the account and report to relevant authorities. We tested standard payment flows and found strong fraud-detection triggers at the deposit stage which help protect legitimate players.
When you use The Pokies 114 you agree to:
You can request account closure or restrict your account limits by contacting support. We will take reasonable steps to verify the request to prevent unauthorised closures. If you close your account and later wish to reopen, we may require fresh KYC checks.
These Rules represent the terms under which you may access and use The Pokies 114. If any provision is found invalid, the remainder of the Rules remain in force. Our goal is to provide a safe, fair and transparent gaming environment. We continually test and update our policies and systems to improve player protection and game integrity.
If you need support, wish to provide evidence for a dispute, or require assistance with responsible gambling tools, please use the contact method displayed inside your account area. Provide transaction IDs, timestamps and any supporting documents to speed up resolution. Our team aims to respond promptly and handle all matters professionally.
We tested common user journeys and continuously monitor for prohibited behaviour. Following these Rules ensures a smoother experience for all players and helps maintain the integrity of The Pokies 114. Thank you for playing responsibly.
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